Marketing and Customer Relationship Management (CRM) Policy
Last updated: 08/12/2025
At Brothers Painting Service Inc (“we”, “our”, or “us”), your privacy and trust are important. This Privacy Policy explains how we collect, use, store, and protect your personal information to provide you with excellent service, personalized communications, and valuable offers. Whether you’re requesting a painting or carpentry quote, scheduling a service, or browsing our website, we are committed to safeguarding your information as a high-quality painting and carpentry service provider.
1. Introduction
At Brothers Painting Service Inc, your trust is our priority. This Privacy Policy explains how we collect, use, protect, and share your information through our marketing and customer relationship activities. We are committed to providing an outstanding customer experience while safeguarding your privacy and complying with all applicable laws.
2. Information Collection
Types of Information Collected:
We may collect the following types of information:
Name
Email address
Phone number
Mailing address (when provided)
Communication preferences
Details of service inquiries and support requests
Purchase and appointment history
Website and app interaction data (IP address, device, browser, cookies)
Feedback and satisfaction ratings
Sources & Methods:
Your information may be collected via:
Website forms (e.g., quote requests, contact forms)
SMS and email opt-ins
Phone calls and text messages
Social media and online ads
Analytics and tracking tools (e.g., cookies, Google Analytics)
3. Information Usage
Marketing Uses:
We may use your information to:
Personalize communications and promotional offers
Send updates about services, discounts, or new projects
Tailor content, recommendations, and ads to your interests
CRM Uses:
Provide customer support and answer inquiries
Send appointment confirmations, reminders, and follow-ups
Manage loyalty programs, service histories, and satisfaction surveys
4. Consent and Preferences
We only send marketing communications if you have opted in, either online, by phone, or in person.
You can opt out at any time by clicking “unsubscribe” in emails, replying “STOP” to SMS, or contacting us directly.
To manage preferences, use the links in our communications or email us at [email protected].
5. Information Sharing and Third Parties
We respect your privacy and do not sell your personal information.
We may share information with trusted third parties who help us operate (e.g., email/SMS providers, payment processors, marketing platforms), always under confidentiality agreements.
We may disclose information if required by law or to protect the rights, property, or safety of our company, customers, or others.
6. Data Security Measures
We use industry-standard security protocols to protect your data, including:
Encryption of sensitive data
Secure servers and restricted access
Regular staff training on privacy and security
Routine reviews of our security practices
7. User Rights and Controls
You have the right to:
Access the personal data we hold about you
Request corrections or updates to your information
Request deletion of your data (subject to legal retention requirements)
Withdraw your consent to marketing at any time
To exercise your rights, email us at [email protected] or use the contact page on our website.
8. Compliance and Legal Obligations
Brothers Painting Service Inc complies with all relevant privacy laws and follows best practices for privacy and data protection.
9. Changes to Policy
We may update this policy from time to time. If we make material changes, we will notify you via email or post a prominent notice on our website with the updated effective date. Please review this page periodically for the latest information.
10. Contact Information
For questions, concerns, or exercising your privacy rights, please reach out:
Brothers Painting Service Inc
Email: [email protected]
Mailing Address: 27 Second St. APT BA, Framingham, MA
Thank you for trusting Brothers Painting Service Inc. We look forward to serving you!